To troubleshoot this issue please try these suggestions

• Make sure that Internet Status at the botom of your screen says Connected. If it doesnt it means your henheld is not connected. Either plug it out of the computer and plug it back in or turn the Wifi off and on again. For help connecting your device to your computer please refer to the artices in the knowledge base found here: http://n4systems.helpserve.com/default_import/Knowledgebase/List/Index/19/connecting-the-handheld-to-the-computer

• Make sure the company id is correct. This is the word before ".fieldid.com" when you log onto Field ID Web.
• Try re-entering your username and password. You may have entered it incorrectly.
• If none of these help please contact support by email at support@fieldid.com , by Telephone: 416-599-6466 or be submitting a ticket at http://n4systems.helpserve.com/default_import/Tickets/Submit