Week 1 – Your commitment: 30 minutes

• Your Field ID account is created within 2 hours of us receiving the order.
• Someone from our Customer Success team is assigned to your account and will contact you within 24 hours to schedule a “Kick off call”
• Kick off call allows your Customer Success Manager to determine what customizations need to be made to your account. This includes custom job site audits, equipment types etc.
• We set up your first set of customizations for you.

Week 2 – Your commitment: 1 – 2 hours

• Web based training with your Field ID administrator starts.
• We show you how we made the check lists and teach you how to add more and customize your account.
• We also walk you through training which covers the administration of the system.
• We also develop a plan for what you will start tracking in Field ID first. Estimated training 1 – 2 hours.

Week 3 – Your commitment: 1 – 2 hours

• Your hand held devices, docking stations, RFID Scanners and RFID tags should arrive by week 3 and we do training on the mobile devices and ensure they are up and running.

Week 4 – Your commitment: 30 minutes

• You let your Customer Success Manager know when you will start your first inspections/check in /out work flows and we ensure you have all the support you need.
•  Once you complete your first work flows with Field ID we have a recap to ensure we answer any questions or address any issues you had using the system.